A One–Hour Support Ticket Response Time Guarantee
Every single support request you submit to us will be responded to within maximum 60 minutes. In case your ticket or email calls for further assistance from a server administrator, we’ll without delay forward it and leave a note to inform you that your issue is being examined. If you take advantage of our Managed Services package, any of the services included there will be executed at a time of your liking.
A Top–Quality Tech Support Service
We’ll be at your disposal 24/7/365 to respond to any inquiries that you may have regarding our Online Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also require help with server admin tasks, you can examine our Managed Services package, which includes data backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures
An Easy–to–Navigate Help Section
Our Online Control Panel has been pre–installed for each dedicated server. Among its characteristics is a rather useful integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most help articles have video versions that demonstrate all the tasks that you can perform in a very illustrative way. You will find all the educational articles and the video tutorials in the top right corner of each Online Control Panel section.