A 99.9% Server Uptime
Our cloud web hosting platform is based on a secure, top–of–the–line hardware configuration and a significantly customized version of Linux. That’s why, regardless of what your website is, or how many web site visitors you’ve got, or even if there’s a DoS assault, our servers will stay up and your sites will remain visible online.
Our Linux cloud web hosting service packages feature a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
In order to supply a superior web hosting service, you can hardly count on the default network configuration in a datacenter. We’ve built our own custom internal network to ensure a blazing–fast connection speed with the outside world.
And thanks to this, regardless of which datacenter facilities you pick: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you can enjoy a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
While we have done just about everything to reduce all potential risks with our cloud hosting plans and regardless of the fact that our company provides premium tech support, there are occasions when the client simply isn’t pleased with what we are offering. Or he has to upgrade to a more robust hosting service, such as a VPS server or a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not fully satisfied, we will give you your money back.
24/7 Technical Support
We have carefully hand–picked each member of our 24x7 support team to make certain that we can offer you the best possible customer service that you can possibly get. Each of our customer service technicians has many years of experience dealing with web hosting accounts behind his back, so they know what they are doing. What’s more, they are at your disposal 24–7 – you will be able to touch base with them at any time and they’ll reply to you ASAP.
Their average ticket response time is below twenty minutes, while with other hosting providers you have to wait for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be answered in under one hour.