If you've ever had a cloud web hosting account before or you have dealt with any other kind of online service, you probably know from personal experience that for a lot of things it's better to speak with a live person on the phone instead of exchange support tickets or e-mail messages. If you want to learn more about a specific service before you order it or in case something small-scale should be done, for example, it'll be far easier and quicker to do it live. If you're able to connect with representatives by phone, it's also very likely that you're working with an actual web hosting provider, not just a reseller. The level of support that you can get on the telephone varies between different suppliers - from common matters to experienced technical support. Typically most of the suppliers offer pre-sales assistance and 1st level phone support, while more complex tech issues are resolved through email and / or tickets.
Phone Support in Cloud Web Hosting
Our cloud web hosting packages offer telephone support fourteen hours a day even on public holidays, therefore if you do not have an account yet, you are able to give us a call and find out more about our solutions or whether we'll meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you can contact the telephone number that is nearer to you. If you're an existing customer, we can help you in a timely manner with any kind of general and billing issues as well as with a number of tech matters in order to save you time and efforts - we are aware of the fact that in some cases it's much easier talk with a live person to get things done right away. Of course, some situations simply cannot be taken care of on the telephone, so if this is the case you are able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer include live phone support for fourteen hours a day. In case you are not sure which package will be suitable for your web sites, you'd like to find out more about the package's specifications or you need any other type of information about our solutions, you will be able to call any of the local phone numbers that we have in the U.S.A., Great Britain and Australia and our support agents will help you. If you already own an account, you'll be able to get in touch with us about general and sales matters, although we're usually able to help with a lot of tech issues as well. For entirely tech troubles you'll have to use our built-in ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option when your trouble can take extra time to be taken care of or it needs to be escalated to our sysadmins.