Should you ever experience a problem with your site and be incapable of taking care of it, ask the web hosting provider’s customer support staff to help you bring the site back online. A prompt resolution would be best, but a lot of companies answer within 24 hours and even more, all the more so if you’re dealing with a hosting reseller. Even if the problem can be sorted out quickly, your website may not function satisfactorily or may not be available whatsoever for a longer interval, so you may lose prospective customers as it’s quite unlikely that anyone will be dying to go back to a site that’s out of order. That’s why, you have to make sure not only that you can get in touch with your web hosting provider, but also that they can answer and assist you in a timely fashion. If a web app update does not proceed as planned or you delete something incidentally, for instance, the website should be fixed promptly in order to avoid protracted inaccessibility.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from us, you can just forget about waiting for hours and hours on end, or even a whole day, to receive a response to a technical support ticket or an e-mail. No matter when you touch base with us, we will assist you within 60 minutes max with any pre-sales or technical enquiries you might have. As a matter of fact, our actual reaction time scarcely ever surpasses 20-30 minutes. Since we are available 24/7, you’ll always receive help in a well-timed fashion and we know precisely how crucial that is in the electronic era. Shortly after you contact us, we’ll answer your queries. If you run into any technical difficulty, we will take care of it instead of you, or we’ll supply you with all the necessary information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support staff reps will be at your disposal all the time and they will answer any support ticket that you open through our hosting Control Panel within 60 minutes max. The response time is guaranteed no matter if you have a general inquiry connected with your semi-dedicated server or you stumble upon a predicament and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to help you, as we are available 24/7/365 to deal with any billing, general or technical issue. In case you contact us about anything that is within our capacity, we will solve it before we respond, which implies that you will not have to wait around for hours or days while the problem continues. In case there is something that you need to do on your end, we’ll give you the required information – what workable solutions to try, what steps to take, etc.