If your website hosting company supplies live chat support, you are able to speak with an agent in real-time and learn helpful information or get a problem resolved in a timely manner. The advantage of using chat rather than calling to talk to a live person is that you will need just a computer with world wide web access, therefore you won't pay any fees when you're in a different country or state. Furthermore, it will be much simpler to copy and paste info like domains, usernames or error messages i.e. details that are sometimes difficult to share with the other side on the telephone. The real-time chat is also a faster way to contact your hosting company's support team compared to using a ticketing system. Last, but not least, when some trouble requires some more time to be taken care of, you are able to do something different while you wait for guidance on the live chat, so you won't waste time - something that is impossible when you're on the telephone.
Live Chat Support in Cloud Web Hosting
In addition to the phone and ticket support, we supply live chat support as well. You will be able to contact us every single day, which includes weekends and holidays, and we can give you more details about the Linux cloud web hosting service that we provide if you are not among our customers yet, or about basic and billing questions when you already have a user profile. Although for strictly tech matters you will need to open a trouble ticket to our technical assistance team, as such issues will need additional time to be dealt with, you can still get in touch with us through our live chat for some technical info. For example, we're able to assist you to set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you time and effort. Even when our phone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is accessible to all our future and current customers. In case you're looking for a new hosting account, you can chat in real time to one of our agents and receive more info about our semi-dedicated servers in order to pick the perfect package for your sites. If you already have an account with us, we'll assist you timely with general, billing and 1st level techmatters. Though in certain cases you may have to open a ticket since there're things that cannot be resolved through a live chat, we will be able to help you with numerous basic tasks, for instance installing an e-mail account in an email client or forwarding one domain name to another. This way, you'll take advantage of quick support and you'll save time and effort.