If your website hosting company supplies live chat support, you are able to speak with an agent in real-time and learn helpful information or get a problem resolved in a timely manner. The advantage of using chat rather than calling to talk to a live person is that you will need just a computer with world wide web access, therefore you won't pay any fees when you're in a different country or state. Furthermore, it will be much simpler to copy and paste info like domains, usernames or error messages i.e. details that are sometimes difficult to share with the other side on the telephone. The real-time chat is also a faster way to contact your hosting company's support team compared to using a ticketing system. Last, but not least, when some trouble requires some more time to be taken care of, you are able to do something different while you wait for guidance on the live chat, so you won't waste time - something that is impossible when you're on the telephone.