There are a handful of ways in which you can contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It’s the least complicated means of communication for several reasons. If no support staff member is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always be received. You can also copy/paste large bits of info without needing to worry about typing mistakes, and if a given issue requires more time to be resolved or a number of responses need to be exchanged, all the info will be in the very same place, so each party can always see the comments provided by the other one. The downside of using tickets to get in touch with your hosting company is that they are usually separate from the web hosting platform, which suggests that if you need to supply info or to follow directions, you’ll have to use at least 2 different accounts and this number could increase in case you wish to manage a couple of domains. Besides, lots of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.
Integrated Ticketing System in Cloud Web Hosting
In contrast to what you may find with lots of other web hosting providers, the trouble ticket system that we are using with our Linux cloud web hosting service is an indivisible part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to memorize several user names and passwords, as you’ll be able to manage your tickets and the web hosting account itself from one location. So, in case you’ve got a question or run into an issue, you can touch base with our client support team immediately. Our system features an intelligent search functionality. This means that even if you’ve submitted plenty of tickets over the years, you’ll be able to track down the one that you want with ease. Plus, you can see knowledge base suggestions for fixing common obstacles.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with us and you’d like to touch base with our help desk team, you will be able to submit a trouble ticket straight from your Hepsia Control Panel instead of going through a completely different support platform like you’ll have to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will enable you to open a new ticket without any hassle and to look through older tickets using an intelligent search filter. Moreover, you’ll be able to have a look at the applicable knowledgebase articles that our system will present to you based on the problem category that you pick for your new ticket. You can accomplish all these activities without signing out of your Hepsia Control Panel at any moment, which means that if you face any issue or have an enquiry, you can touch base with our technicians and fix the given issue in no more than one hour via one single platform.