There are a handful of ways in which you can contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It’s the least complicated means of communication for several reasons. If no support staff member is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always be received. You can also copy/paste large bits of info without needing to worry about typing mistakes, and if a given issue requires more time to be resolved or a number of responses need to be exchanged, all the info will be in the very same place, so each party can always see the comments provided by the other one. The downside of using tickets to get in touch with your hosting company is that they are usually separate from the web hosting platform, which suggests that if you need to supply info or to follow directions, you’ll have to use at least 2 different accounts and this number could increase in case you wish to manage a couple of domains. Besides, lots of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.