The access to the customer and technical support that a cloud web hosting company provides can tell you a lot for the services which they supply too. In the event that you can use only email messages or tickets, you have most likely discovered a reseller not the website hosting supplier. When this is the case, you will have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication regularly or they may have to consult with the true website hosting company for further assistance. If the provider offers you several means of communication with fast response time that are available at any time, they're most likely the top provider, not just a reseller. Therefore you'll get timely assistance and top quality support since they will have instant access to the servers where your account will be created. Whatever the trouble - technical or sales, it is always much better to have the option to get in touch with your web hosting company directly by using your favourite method of communication.
24/7 Customer Support in Cloud Web Hosting
We supply 24/7 customer, billing and technical support for all of our Linux cloud web hosting service
. Even if you are not our client yet and you have questions, we will give you a hand right away and supply you with the needed info, in order to give you a choice to make the best decision when you get a new website hosting account. We're available any time, including holidays and weekends, and we provide various ways of communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we now have multiple phone numbers around the world, so that you will be able to call the one which is closer to you. The max response time for your email messages and your tickets is 1 hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for days to receive assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you choose, you'll be able to take advantage of our 24/7 support services even on public holidays. All your web sites will be available constantly and so will we. With a number of contact options, you will be able to choose the best approach to contact us and inquire about our solutions if you don't have an account yet, or ask for assistance if you're already among our customers. You'll be able to call us, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have 1-hour answer time warranty, even though it rarely takes over 20 mins to get assistance no matter the nature of the problem. Using our customer and tech support services, we will be there for you whenever you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
With our Linux VPS service
, you won't ever have to wait for more than an hour to receive assistance for any type of difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We warrant this short response time for all the tickets which you open via your billing Control Panel or emails which you send to our technical support team. We also have local telephone numbers in several countries globally as well as a live chat service where we will assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the numerous methods of communication, so regardless what your question or issue is, there's always somebody to help you out quickly. If you need assistance with third-party software, which you cannot deploy or which gives you troubles, you can benefit from the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we supply come with 24/7 support via various means of communication and with a 1-hour maximum answer time warranty. If you want to find out more about the packages or you have any kind of billing or general questions, you can call one of the local numbers we have around the globe or you may use our live chat support and speak to a live agent. For strictly technical matters which require some help from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an e-mail, as all these channels are more appropriate to keep track of a specific issue. The response time for them rarely exceeds half an hour, which means that you can forget about having to wait for an entire day so as to receive assistance. Our support service is available for all server-related issues, which includes the pre-installed software. In case you need assistance for third-party apps, you may consider ordering the Managed Services upgrade that we supply with all the packages.